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Privacy policy and personal data protection

INTRODUCTION

Your privacy is important to us, so through this document we explain what data we collect from users, how we use it and why, among other indications. Those over 14 years of age may register as users without the prior consent of their parents, guardians or legal representatives. In the case of minors under 14 years of age or identified as "legally incapable", we will always need the consent of the parent, guardian or legal representative.

For your information, we will never request more information than we will actually need for the required services; We will never share it with third parties, except by legal obligation or with your prior authorization; and we will never use your data for any other purpose not previously indicated.

As a user, you must carefully read this privacy policy regularly, and whenever you enter your personal data, since this document may be modified as the provider may modify any type of information that may appear on the website to comply with the regulations or update the policy, and without there being an obligation to pre-notify or inform users of these obligations, publication on the provider's website being sufficient.

RESPONSIBLE FOR THE TREATMENT

Identity: CUSTOMER CARE TECHNOLOGIES, SL (also the provider)
NIF: B66546425
Postal address: Av. Francesc Macià, 60 - Torre Millenium - Floor 10, office 1 - INFINITUM GROUP – 08208 – Sabadell (BARCELONA)
Email: [email protected]

CUSTOMER CARE TECHNOLOGIES, SL, as responsible for the Website, in accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 (RGPD), Organic Law 3/2018 of December 5 (LOPDGDD) and others current legal regulations regarding the protection of personal data, and by Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), informs you that it has implemented security measures necessary, of a technical and organizational nature, to guarantee and protect the confidentiality, integrity and availability of the data entered.

METHOD OF OBTAINING DATA and DATA WE COLLECT

The data we collect and how we obtain it is as follows:

  • On the website www.reclamio.com:
    1. through the contact form: name, surname, email.
    2. through the data collection form for e-commerce: name, surname, email, personal data of the DNI, personal data of the flight reservation, personal data of the boarding pass, personal data of the Irregularities Report, personal data in invoices or extra documentation provided, bank details or information about a credit or debit card
    3. through the Companion Data Form: name and contact information of the companions.

No specially protected categories of data are processed.

PURPOSE OF TREATMENT

Your personal data will only be used for the following purposes, giving your consent for each of the purposes in the corresponding section of the website.

On the website www.reclamio.com:

  1. Contact Form: to respond to queries and/or provide information required by the User.
  2. Claim Service: If you contract the claim service through our website www.reclamio.com we will ask you to provide us with information about yourself, including your name, contact details and information on a credit or debit card, in order to process your complaint, assert the claim against the airlines extrajudicially, before the courts and subsequently be able to make payment.
  3. Companion Data Form: contact the companions to manage their claim against the airlines extrajudicially, before the courts, and subsequently be able to make payment.
  4. Other purposes:
    • Carry out the commercial, administrative, tax, and accounting procedures that are necessary under current legislation.
    • Know your opinion and improve the services provided by the website.
    • Carrying out profile and usability analysis of the website, through cookies (mentioned in the cookie policy).
    • Social networks: the corresponding section specifies the use of social networks.

Use of Photographs: The photographs that are posted on the website are the property of CUSTOMER CARE TECHNOLOGIES, SL, including those of minors, in which, to obtain them, the prior consent of the parents, guardians or representatives has been obtained. legal by signing the forms made for this purpose by the centers in which the minors are part. However, parents, guardians or representatives of minors, as holders of the exercise of their rights, and always upon formal written request, may indicate their refusal to use the minor's image; In this case, the image will appear pixelated.

You can revoke your consent at any time by sending a letter with the subject "Unsubscribe" to the aforementioned email.

In accordance with the LSSICE, CUSTOMER CARE TECHNOLOGIES, SL does not practice SPAM, therefore, it does not send commercial emails by e-mail that have not been previously requested or authorized by the User. Consequently, in all communications that you will receive from the provider, the user has the possibility of revoking his or her express consent to receive our communications.

We will not process your personal data for any other purpose than those described except for legal obligation or judicial requirement.

You will not be subject to decisions based on automated treatments that produce effects on your data.

LEGITIMATION OF THE TREATMENT

The legal basis for the processing of data is your consent granted at the time of providing your data in the corresponding form to carry out the purposes, at the time of marking the check box.

The prospective or commercial offer of products and services is based on the consent requested, without in any case the withdrawal of this consent conditioning the execution of the subscription contract.

Failure to provide the requested personal data or failure to accept this privacy policy makes it impossible to achieve the purposes described above.

In cases where there is a prior contractual relationship between the parties, the legitimation for the development of the administrative, fiscal and accounting obligations that are necessary under current legislation will be the prior existence of the commercial relationship established between the parties.

DATA CONSERVATION PERIOD:

Your data will be kept for the duration of the commercial relationship with us or you exercise your right to cancel, oppose or revoke consent. Even having exercised your rights correctly, we must keep your data duly blocked for the duration of the periods legally provided for in the applicable provisions.

RECIPIENTS OF ASSIGNMENTS OR TRANSFERS:

CUSTOMER CARE TECHNOLOGIES, SL does not carry out any transfer or communication of data either inside or outside the EU. The provider will only provide information to the security forces and bodies under a court order or due to the obligation of a legal norm, without prejudice to being able to block or cancel your account if there may be indications of the commission of a crime by the user. The information provided will only be what the provider has at that time.

The information you provide us through this website will be hosted on the servers of CUSTOMER CARE TECHNOLOGIES, SL, contracted to the company that provides the web hosting service. The processing of the entity's data is regulated by a data processor contract between the provider and this company.

RIGHTS OF INTERESTED PERSONS:

As an interested user, you can request the exercise of the following rights before CUSTOMER CARE TECHNOLOGIES, SL by submitting a letter to the postal address in the heading or by sending an email to [email protected], indicating as Subject: "DATA PROTECTION : RIGHTS OF THE INTERESTED PARTIES ", and attaching a photocopy of your ID or any analogous means in law, as indicated by law.

Rights:

  • Right of access: allows the interested party to know and obtain information about their personal data undergoing processing.
  • Right to rectification or deletion: allows you to correct errors and modify data that turns out to be inaccurate or incomplete
  • Right of cancellation: allows data that is inappropriate or excessive to be deleted
  • Right to object: right of the interested party to not have the processing of their personal data carried out or to have it ceased.
  • Limitation of processing: involves marking the personal data stored, in order to limit their future processing, for the exercise or defense of claims.
  • Data portability: provision of the data being processed to the interested party, so that they can transmit it to another person responsible, without impediments.
  • Right not to be subject to automated individual decisions (including profiling): right not to be subject to a decision based on automated processing that produces effects or significantly affects

As a user, you have the right to withdraw the consent given at any time. The withdrawal of consent will not affect the legality of the processing carried out before the withdrawal of consent.

You also have the right to file a claim with the supervisory authority if you consider that your rights may have been violated in relation to the protection of your data (www.aepd.es).

SECURITY MEASURES:

The data you provide us will be treated confidentially. The provider has adopted all the technical and organizational measures and all levels of protection necessary to guarantee security in the processing of data and prevent its alteration, loss, theft, unauthorized treatment or access, in accordance with the state of technology and nature of the data stored. Likewise, it is also guaranteed that the treatment and registration in files, programs, systems or equipment, premises and centers comply with the requirements and conditions of integrity and security established in current regulations.

LANGUAGE

The language applicable to this privacy policy is Spanish. Therefore, in the event that there is any contradiction in any of the versions provided in other languages, the Spanish version will prevail.

PROFILE ANALYSIS

The information provided in the different forms, during the interaction with the website and any other data provided during navigation, including the information provided by cookies in relation to browsing habits, entails acceptance of the processing of these data, in order to be segmented or categorized in order to apply them to the activity related to the management of general administration, information, marketing of advertising spaces, creating profiles, analysis of proposals requested by users / clients, statistical study of the services and content used, tastes and preferences , surveys or forms. The data used in the preparation of these profiles is not data that allows users to be identified, but rather only shows in a graph the type of public that interacts with the website, age, country, gender, etc.

The user who accesses this website explicitly consents to the use of this generic information for profiling, segmentation and categorization of data for the purposes described in the previous section.

SOCIAL NETWORKS

We inform you that CUSTOMER CARE TECHNOLOGIES, SL may have a presence on social networks. The processing of data carried out on people who become followers on social networks (and/or carry out any link or connection action through social networks) of the official pages of CUSTOMER CARE TECHNOLOGIES, SL is will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and previously accepted by the user.

CUSTOMER CARE TECHNOLOGIES, SL will process your data for the purposes of correctly managing its presence on the social network, informing about activities, products or services of the provider, as well as for any other purpose that the regulations of Social Networks allow.

The publication of content is prohibited:

  • That are allegedly illegal by national, community or international regulations or that carry out activities that are allegedly illegal or contravene the principles of good faith.
  • That violate the fundamental rights of people, lack courtesy on the Internet, annoy or may generate negative opinions in our users or third parties and in general any content that CUSTOMER CARE TECHNOLOGIES, SL considers inappropriate.
  • And in general that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and intellectual and industrial property rights.

Likewise, CUSTOMER CARE TECHNOLOGIES, SL reserves the right to remove, without prior notice, from the website or the corporate social network those contents that are considered inappropriate.

In any case, if you send personal information through the social network, CUSTOMER CARE TECHNOLOGIES, SL will be exempt from liability in relation to the security measures applicable to this platform and the user, if they want to know them, must consult the corresponding particular conditions of the network in question.

BLOG SUBSCRIPTION

If the user subscribes to the blog, we inform you that the data provided will be processed to manage your subscription to the information block with update notice and that it will be kept as long as there is a mutual interest to maintain the purpose of the processing. When it is no longer necessary for this purpose, they will be deleted with appropriate security measures to guarantee their total destruction. The data will not be communicated to third parties, except legal obligation.

PARTICIPATION IN FORUMS

If the user wants to participate in the forums on the website, we inform you that the data provided will be processed to regulate participation in the forum. Any registration or transmission of personal data that the user of this forum provides implies knowledge and unequivocal acceptance of the Legal Notice and the Privacy Policy set out on the website. The data will be kept as long as there is a mutual interest to maintain the purpose of the processing and when it is no longer necessary for this purpose, it will be deleted with appropriate security measures to guarantee the pseudonymization of the data (if applicable) or its total destruction. Posts will be displayed publicly to online forum users.

CUSTOMER CARE TECHNOLOGIES, SL is not responsible for any content published in the forum entered by any registered user. The published content only expresses the point of view of its author. The author of the comment agrees not to use this blog to publish or link to defamatory, abusive, hateful, threatening, offensive, abusive, spam or similar content, adult content or that violates copyright or law and public order. in general. If the uploaded comments, in the opinion of the moderators, understand that they may harm and/or violate the rights of third parties or the law, they may be deleted without explanation.

PUBLICATION OF YOUR TESTIMONY

In the event that the user wants to publish their opinion on the website, we inform them that the data provided will be processed to address the proposed suggestions, experiences or opinions regarding the products and/or services to be published on the website and thus be able to help. to other users. The data will be kept as long as there is a mutual interest to maintain the purpose of the processing and when it is no longer necessary for this purpose, it will be deleted with appropriate security measures to guarantee its total destruction. The witnesses will be published on our website. The only personal information that will be published about the witness will be his or her name.

CHANGES TO THIS PRIVACY POLICY

CUSTOMER CARE TECHNOLOGIES, SL reserves the right to modify this policy to adapt it to legislative or jurisprudential developments.

REVOCABILITY

The consent given, both for the processing and for the transfer of the data of the interested parties, is revocable at any time by communicating it to CUSTOMER CARE TECHNOLOGIES, SL in the terms established in this Policy for the exercise of rights. This revocation will in no case be retroactive.

LEGISLATION

In general, the relationships between CUSTOMER CARE TECHNOLOGIES, SL with the Users of its telematic services, present on this website, are subject to Spanish legislation and jurisdiction to which the parties expressly submit, being competent to resolve all conflicts. derived from or related to its use by the Courts and Tribunals of Barcelona.