1.- OBJECT

CUSTOMER CARE TECHNOLOGIES, SL (hereinafter also the provider) as the owner of the website, makes this document available to users, which regulates the use of the website www.reclamio.com, with which we intend to comply with the obligations established by Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE or LSSI), as well as to inform all users of the website about the conditions of use of the website.

Through the Website, CUSTOMER CARE TECHNOLOGIES, SL provides users with access and use of different services and contents made available through the web.

Any person who accesses this website assumes the role of user (hereinafter the user), and implies full and unreserved acceptance of each and every one of the provisions included in this legal notice, as well as any other legal provisions that may be applicable.

As users, you must carefully read this Legal Notice on each occasion you enter the website, as it may undergo modifications since the provider reserves the right to modify any type of information that may appear on the website, without any obligation to pre-notify or inform users of these obligations, with the publication on the provider's website being sufficient.

2.- ACCESS AND USE CONDITIONS OF THE WEBSITE

2.1 Free nature of access and use of the website.

The provision of services by CUSTOMER CARE TECHNOLOGIES, SL is free of charge for all Users. However, some of the services provided by the provider through the Website are subject to the payment of a specific price under the general contracting conditions.

2.2 User Registration.

As a general rule, the provision of Services does not require prior subscription or registration of Users. However, CUSTOMER CARE TECHNOLOGIES, SL conditions the use of some of the services to the prior completion of the corresponding user data form. This completion shall be carried out in the manner expressly indicated in the corresponding section of the service.

2.3 Truthfulness of information.

All information provided by the User must be truthful. For these purposes, the User guarantees the authenticity of the data communicated through the forms for the subscription of Services. It will be the User's responsibility to keep all the information provided to CUSTOMER CARE TECHNOLOGIES, SL permanently updated so that it responds, at all times, to their real situation. In any case, the User shall be solely responsible for any false or inaccurate statements made and for any damages caused to the provider or third parties.

2.4 Minors.

For the use of the services, minors must always obtain the prior consent of their parents, guardians, or legal representatives, who will be ultimately responsible for all acts performed by minors in their care. The responsibility for determining the specific contents to which minors access lies with them, so if they access inappropriate content on the Internet, mechanisms, particularly computer programs, filters, and blocks, should be established on their computers that allow them to limit available content, and, although they are not infallible, they are particularly useful for controlling and restricting materials that minors can access.

2.5 Obligation to make correct use of the Website.

The User undertakes to use the Website in accordance with the Law and this Legal Notice, as well as with morality and generally accepted good customs. To this end, the User shall refrain from using the page for illegal or prohibited purposes, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate, or prevent the normal use of computer equipment or documents, files, and all kinds of content stored on any computer equipment of the provider.

In particular, and without limitation, the User undertakes not to transmit, disseminate, or make available to third parties information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software, and, in general, any kind of material that:

• is contrary to the law, morals, and generally accepted good customs or public order;
• induces, incites or promotes criminal, denigrating, defamatory, violent or, in general, contrary to the law, morals, and public order activities;
• induces, incites or promotes discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition;
• is contrary to the right to honor, personal or family privacy, or one's own image;
• in any way damages the credibility of the provider or third parties; and
• constitutes illegal, deceptive or unfair advertising.

3.- EXCLUSION OF WARRANTIES AND LIABILITY

The provider disclaims any liability for the information published on our website, provided that this information has been manipulated or introduced by a third party unrelated to it.

This website has been reviewed and tested to ensure it functions correctly. In principle, it can be guaranteed to function correctly 365 days a year, 24 hours a day. However, the provider does not rule out the possibility of certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances may occur that make access to the website impossible.

CUSTOMER CARE TECHNOLOGIES, SL does not guarantee the availability, maintenance, and effective operation of the website or its services and contents in any case; the existence of viruses, malicious programs, or harmful content in the contents; the illicit, negligent, fraudulent, or contrary use of this Legal Notice and the conditions of use; or the lack of legality, quality, reliability, usefulness, and availability of the services provided by third parties and gestures made available to users on the website.

Under no circumstances shall the provider be liable for any damages that may arise from the illegal or improper use of this website.

4.- COOKIES

The provider's website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the correct operation and visualization of the site. The cookies used are, in any case, temporary, with the sole purpose of making navigation more efficient, and disappear when the user's session ends.

Under no circumstances will cookies be used to collect personal information. For more information, see our Cookies Policy.

5.- LINKS

It is possible that the website redirects to third-party content. Since the website cannot always control the content introduced by third parties, CUSTOMER CARE TECHNOLOGIES, SL assumes no responsibility for such content. In any case, the provider declares that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morality, or public order, proceeding to the immediate removal of the redirection to these websites, and informing the competent authorities of the content in question.

The provider is not responsible for the information and content stored, including but not limited to, forums, chats, blog generators, comments, social networks, or any other means that allows third parties to publish content independently on the provider's website. However, in compliance with the provisions of articles 11 and 16 of the LSSICE, the provider is available to all users, authorities, and security forces, and actively collaborating in the withdrawal or, where necessary, blocking of all content that may affect or contravene national or international legislation, third-party rights or morality and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

6.- PERSONAL DATA PROTECTION

The provider is deeply committed to compliance with the regulations on the protection of personal data and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures set forth in the European Data Protection Regulation and Spanish data protection regulations. For more information, see our Privacy Policy.

7.- SOCIAL NETWORKS

We inform you that CUSTOMER CARE TECHNOLOGIES, SL may be present on social networks. The processing of data that users include in them [by becoming followers of the provider on social networks (and/or by performing any linking or action of connection through these)] will be governed by this section, as well as by the conditions of use, privacy policies, and access and use regulations of the social networks in question, which have been previously accepted by the user. CUSTOMER CARE TECHNOLOGIES, SL will process your data for the purpose of informing you about the activities, products or services of the provider through these social networks, as well as for any other purpose that the regulations of the Social Networks allow, but it will not be responsible for their privacy policies.

The publication of content is prohibited:

• That is allegedly unlawful by national, community or international regulations or that engages in activities that are allegedly unlawful or contravene the principles of good faith.
• That violate the fundamental rights of individuals, lack courtesy on the network, annoy or may generate negative opinions in our users or third parties and, in general, whatever the content that CUSTOMER CARE TECHNOLOGIES, SL considers inappropriate.
• And in general, that contravene the principles of legality, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of privacy, consumer protection, and intellectual and industrial property rights.

Likewise, CUSTOMER CARE TECHNOLOGIES, SL reserves the right to remove, without notice from the website or corporate social network, any content that is deemed inappropriate.

8.- INTELLECTUAL AND INDUSTRIAL PROPERTY

The website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, designs, logos, text, photographs, and/or graphics, are the property of the provider or, if necessary, have the license or express authorization by the authors. All the contents of the website are duly protected by the rules of intellectual and industrial property.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, distribution, and public communication require prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious breach of the author's intellectual or industrial property rights.

Designs, logos, texts, and/or graphics outside the provider and that may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, the provider has express and prior authorization from them.

The provider acknowledges the corresponding industrial and intellectual property rights in favor of their owners and their mere mention or appearance on the website does not imply the existence of rights or any responsibility of the provider over them, nor does it imply endorsement, sponsorship, or recommendation by the provider.

To make any observations regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the email address provided above.

9.- APPLICABLE LAW AND JURISDICTION

For the resolution of disputes or issues related to this website or the activities carried out on it, Spanish law shall apply, to which the parties expressly submit themselves, and the Courts and Tribunals of Barcelona shall be competent for the resolution of any conflicts arising or related to its use.